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Shipping & returns

Secure and Speedy Shipping

Refurbishedphones4u provides swift and free shipping services across the UK. Our shipping partners are UK’s leading shipping experts who perfectly deal delicate items. We make sure that you receive the order within 48 hours. We do not charge any hidden cost from customers. Customers will pay phone price only.

We Constantly Update you

Once you confirm your payment, we proceed the order to your given address. We continuously update you on the current status of the package. Still, if you have any question you can contact to our customer care department.

Refurbished phones4u returns

We provide 15-days return policy where customers can return their products in the same way and condition we sent the item.

Warranty

Our warranty covers manufacturing flaws or problems with workmanship. Any faults that appear with time due to customer's usage pattern isn't covered under warranty.

If the fault occurred due to an accident, misuse, exposure to liquid or any other external factor or if you have tampered with the phone or attempted a repair yourself and your action invalidates the warranty.

If the phone is not received in the same condition as it was dispatched, it voids our warranty and so we will charge the customer towards repair and if not interested OR the customer doesn’t contact us within 3 calendar days the phone will be returned back in the same condition as it was received.

We offer 1-Year warranty on all our brand new phones.
90-days Warranty on our Almost Like New, Like New, and Very Good / Grade A condition phones.
30-days Warranty on our Acceptable and Good Condition phones.
30-days Warranty for battery.

In order to claim the warranty the return items (Phones/Accessories) should be sent to and received by the seller within the warranty period for a warranty claim to be entertained. Warranty claims for Returns received after the warranty period expiration will not be entertained and repair charges and return postage shall be applicable.

We Offer Exchange Also

We make it sure that our all refurbished products deliver 100% performance without any flaw. Still, if you find any issue, you can return the product as we do not deduct the cash. If you want to exchange and interested in buying other product, we also provide you exchange option to select the phone that meets your expectations.

How Can You Return Orders?

Make it sure that you return the product in the same condition as it was sent by the company. It is highly appreciated if you send the order receipt along with the product to avoid delay in returns. If you have received an item that is not working, damaged, or you have received a wrong product; contact us as soon as you receive the order.

In case of an unwanted item, a restocking fee of 10% from the total amount will be charged.